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The Traffic Division was responsible for Operator & Customer Services (OCS) and this covered a wide remit which also included circuit planning and exchange loadings as well as numbering ranges. The Customer Services aspect dealt not only with staffing of exchanges, but also fault reports and disputed accounts due to possible service problems. |
Traffic Division administered many of the functions of running an efficient telephone service, which were outside of the remits of Sales or TAG. Staffing of telephone exchanges was vitally important in the era when only a small percentage of calls could be directly dialled. As the technology developed, then customer education as to what codes and how to dial them became more predominant.
UK Numbering History
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UK Numbering History - A brief study of some key changes. |
In the age of the bakelite 300 type telephone, a folded card of dialling codes was to be found in the pull-out drawer of most telephones. This was sufficient for a subscriber to call UK-wide, though nearly always with the assistance of the operator.
A5599 Cards
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The A5599 Telephone Dialling Code Card (Jan 1961) was designed to fit into the drawer of a 300 type telephone, had the wording " TO CALL A SUBSCRIBER ON" (named ) exchange, dial the number you require... |
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