The
Switchroom ...Heart of Operator Services
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The Switchroom, heart of the Operator
Services; connecting calls, dealing with emergencies,
providing a public service.
Today, there are very few calls that cannot be directly
dialled by the customer, but this was not always the case...
Seen opposite is the Emergency Position taking 999 calls.
Image: Vernon mans the board -
© LSA 1971.
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| EXIT |
Introduction | Early Exchanges | The Hello Girls |
Publicity & Recruitment | TV Series | Resources |
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A Brief History
Prior to December 1958, only local calls (within a
few miles of a town) could be directly dialled; all long distance or
trunk calls had to be connected via an operator. All medium sized towns
had their own operator or Auto-Manual Centre (AMC) at which the calls
were received, connected and charged for; a very labour intensive
process, which typically employed hundreds of staff at each location.
Subscriber Trunk Dialling (STD) was progressively introduced, but it was
not until 1979, that it covered the whole of the UK. So it was that the
period from 1960 to 1980 saw the transition from part manual to fully
automatic switching of inland calls.
Early Exchanges
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Very early exchanges used a variety of signalling systems produced by
different manufacturers as the most suitable form of
switchboard and exchange design evolved over the years. The
Central Battery (CB) exchange was the preferred method of
providing service in large towns.
Image: Telecom
Technology Postcard - Boy operators working the Sunderland
exchange in 1883.
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The Hello Girls
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What was it really like to work as a 'GPO Trained' operator?
Was the supervision very strict? Did it pay well? Were the
hours long?
Some real operators recall their time on the board...
Image: Hello Girls in Kelvin
House (youngleavers).
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Telephone operators were sometimes referred to as
'The Hello Girls', probably because of the phrase 'Hello, are you
there?'
In the telephone service known as 'Post Office Telecommunications', the
standard operator phrases were:
Are you there?
Are you holding?
Have you finished?
The 1996 television series 'The Hello Girls' was a light-hearted look at
switchboard operators in the late 1950s and 60s.
TV Series
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The Hello Girls (BBC TV Series)
Set in 1959 in Derby, this light-hearted drama series,
written by Ruth Carter, gave a none too serious look at the
daily routines of a busy exchange switchroom...
Image: 'The Hello Girls' BBC1
8.30pm 5th September 1996
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Publicity and
Recruitment
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Publicity of the telephone service and recruitment of
telephonists was vital to ensure the quality of service was
maintained as demand for services continued to rise...
"Welcome to the Post Office. This booklet tells you
something about the Telecommunications business and explains
the part you will be playing in operating a service that
provides direct social and business links in Britain and
with the rest of the world."
Image: 'Welcome to the
telephone service' - Post Office Telecoms brochure from
1970.
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Resources
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There are many, many books about the history of the
Telephone Service, including personal remembrances from
switchboard operators...
Image: 'Hold The Line Please'
by Sally Southall.
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Light-Straw. Page last updated 12th
April 2014.
Updating...Jan 2022.
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